Services

Team Building

At the end of this workshop you will be able to:

• Understand the value of working as a team
• Develop team norms, ground rules, and team contracts
Identify your team player style and how it can be used effectively with your own team
Build team trust
Identify the stages of team development and how to help a team move through them
Recognize the critical role communication skills will play in building and maintaining a team atmosphere
Identify ways that team members can be involved and grow in a team setting

Leadership

At the end of this workshop you will be able to:

• Understand the implications of  personal actions on co-works and team engagement, development and results
See the importance of building personal accountability in yourself and others (through commitment, specific actions, and results)
Recognize importance of setting expectations and goals that drive results
Understand the differences between individual contributors and leaders
Know how to write an effective resume and cover letter to get you to the next level

Managing Multiple Generations

At the end of this workshop you will be able to:

• Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
Describe and apply language that is specific to each generation currently in the workplace.
Explore organization strategies that overcome gap issues.
Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

Communication Skills

At the end of this workshop you will be able to:

• Identify common communication problems that may be holding you back.
Develop skills to ask questions that give you information you need.
Learn what your non-verbal messages are telling others.
Develop skills to listen actively and empathetically to others.
Enhance your ability to handle difficult situations.
Deal with situations assertively.

Customer service

At the end of this workshop you will be able to:

• Identify general traits all successful customer service representative practice.
Establish strategies for handling angry, and sometimes rude, customers.
Enhance active listening awareness.
Identify personal conflict management strategies and styles.

Presentation Skills

At the end of this workshop you will be able to:

• Implement techniques to reduce nervousness and fear
Establish rapport with your audience
Understand your strengths as a presenter and how to appeal to different types of people
Recognize how visual aids can create impact and attention
Develop techniques to create a professional presence
Learn some different ways to prepare and organize information
Prepare, practice, and deliver a short presentation

Critical Thinking

At the end of this workshop you will be able to:

• Define critical and non-critical thinking
• Identify your critical thinking style(s), including areas of strength and improvement
Describe other thinking styles, including left/right brain thinking and whole-brain thinking
Work through the critical thinking process to build or analyze arguments
Develop and evaluate explanations
Improve key critical thinking skills, including active listening and questioning
Use analytical thought systems and creative thinking techniques
Prepare and present powerful arguments

Conflict Management

At the end of this workshop you will be able to:

• Turn conflicts into productive interactions
• Communication your point of view professionally and appropriately
Identify the important role effective passive and active listening play in conflict management
Develop skills to manage the emotions of yourself and others
Identify the relationship between apologizing, blaming, and excuses.

Business/Technical Writing

At the end of this workshop you will be able to:

• Learn the value of good written communication
• Understand the concept of technical writing
Learn how to write and proofread your work so it is clear, concise, complete, and correct
Write complex ideas in simple, easy-to-understand language
Communicate technical information effectively to a varied audience, including non-technical people
Create professional-looking documents
Learn to edit and proofread technical documents
Use graphics to enhance technical documents

Sexual Harassment Training

(for supervisors and employees)

At the end of this workshop you will be able to:

• Define sexual harassment using EEOC and Title VII
• Intention verse perception
Intervention and retaliation
Steps and responsibilities of bystanders and employers

Diversity and Sensitivity

(for supervisors and employees)

At the end of this workshop you will be able to:

• Understand the origin of unconscious bias
• Tools for working through unconscious bias
Handle delicate challenges with professionalism
Establishing and maintaining a diverse work force

Personal Coaching

If you would like help in some area of communication, for example becoming more assertive or developing leadership and time management skills, I can work with you on a confidential basis. During our initial discussion, we will set up the parameters of our interaction. We will establish a timeline and your overall goals. Depending on the topic, there is usually an initial assessment administers to create a starting point.

If you need someone to help prepare for a big presentation or speech, I can help you create an engaging, professional, and organized presentation that will help you stand out.